Business writing essentials

Clear writing is fundamental to business efficiency, sound governance and great customer service.


This course covers the essential writing skills all workplace writers need. It serves as a great foundation for other courses. Writers can apply what they learn to emails, letters, memos, reports, proposals, web content, brochures, newsletters or customer communications.

The course is run over one day, 1.5 days or several half-day modules – whatever suits you. In most cases, we do individual document assessments before or after the workshop, or both.

We can also develop a course that blends face-to-face workshops with online learning, on your learning management system or ours.

We customise this course for the types of writing your staff do. We will also work with you to help raise your organisation’s overall writing standards.


Anyone who has to write on the job, from junior staff through to senior managers.


So that writers will be able to:

  • use effective processes to plan, write and revise their documents
  • write in plain, clear, concise language suitable for their intended readers
  • structure and order their documents effectively
  • confidently carry out their workplace writing tasks
  • know and meet their organisation’s expectations of their writing.

They said it...

The business writing skills training provided the perfect balance of theory and experience, and helped drive a marked improvement across the team. The value of this investment was so evident it was rapidly picked up by other business units.

Michael Nolan, GM Operations, GlobalDairyTrade

The course was well designed, logical and very informative. I highly recommend it to people at all levels of business.

Bryce Law, Team Leader, Alcohol Licensing Unit, Auckland Council